Refund policy

Due to the nature and scale of our products, returns or refunds are typically not accommodated. 
You can always contact us with any questions about the purchase agreement prior to purchasing at info@trilliumsteel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
We can make exchanges with our soft goods. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.